Legal
Privacy Policy
1. Who we are
This is the privacy policy of Homeology (Pty) Ltd, registration number 2015/139586/07, Paarl, Western Cape, South Africa (“we”, “us”, “our”). This policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Contact us: mail@homeology.co.za
2. Information we collect
We may collect the following personal information from you:
- Contact details: your name, email address, and phone number, when you submit an inquiry through our contact or project intake form.
- Usage data: information about how you use our website, collected through cookies and analytics tools such as Google Analytics. This data is aggregated and not linked to identifiable individuals.
- Communications: any correspondence you send us, including emails and messages submitted via our contact form.
3. How we use your information
We use the information we collect to:
- respond to your inquiries and project requests;
- communicate with you about our services;
- improve the content and user experience of our website;
- comply with any legal obligations.
We will not use your personal information for any purpose not listed above without first notifying you and, where required, obtaining your consent.
4. Sharing your information
We do not sell, rent, or trade your personal information to any third party. We may share your information with trusted service providers who assist in operating our website or conducting our business (such as our web hosting provider), subject to those parties agreeing to keep your information confidential. We may also disclose your information where required by law.
5. Cookies
Our website uses cookies — small text files stored on your device — to enable core website functionality and to collect anonymous usage data via Google Analytics. You can disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of this website.
6. Payments
We do not currently process payments directly through this website. Any future payment processing will be handled by a reputable third-party payment provider, and this policy will be updated accordingly. We will never have access to your full credit or debit card details.
7. Data storage and processing
Our website is hosted by a provider based in the United States. As a result, data you submit through this website may be processed or stored outside of South Africa. We take reasonable steps to ensure appropriate safeguards are in place where data is transferred internationally.
8. How long we keep your information
We retain personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Business records are generally kept for a minimum of five years.
9. Your rights under POPIA
You have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information, subject to our legal obligations;
- object to the processing of your personal information;
- lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.
To exercise any of these rights, please contact us at mail@homeology.co.za.
10. Children
This website is not directed at children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.